Cancellation & Refund Policy

Thank you for choosing JewelCAD Designs. We strive to provide the highest quality digital assets, 3D CAD models, and virtual wallet services for the professional jewelry design community.

Because our marketplace delivers non-tangible, irrevocable digital goods, we maintain a strict cancellation and refund framework. Please review these parameters thoroughly prior to completing transactions on our platform or within our affiliated mobile utilities.

1. Absolute Finality of Digital Goods

All sales of downloadable assets, catalog design distributions, and virtual application coin packs are strictly final. Once a transaction has been successfully authorized and completed via Google Play, **JewelCAD Designs does not offer refunds, rollbacks, returns, or product exchanges** for packages including:

• Downloadable 3D jewelry production files (e.g., STL, 3DM, OBJ formats).
• Virtual application wallet packs or coin values used to clear or unlock layout designs.
• Extended enterprise utility access passes or portfolio catalogs.

By initiating or confirming an order sequence, you explicitly agree that your consumer withdrawal privileges expire immediately upon the generation of file download download-tokens or the modification of your server-side wallet data.

2. Exceptions for Delivery Discrepancies

We honor backend account adjustments and manual intervention sequences under distinct, verified operational conditions:

• Delayed Delivery Balance: If your checking profile or credit line is debited successfully but backend application parameters fail to credit your target coin package within two (2) hours of payment completion, we will manually resolve the balance.
• Corrupted Structural Mesh: If a targeted design layout contains an intrinsic software configuration defect preventing standard deployment on production machinery (and the anomaly is validated internally), a clean structural replacement variant will be dispatched to your account.

3. Duplicate Transaction Clearances

If automated merchant ledgers indicate that a user profile has encountered a duplicate charge event due to data network connection lags or microservice gateway latency, our support division will audit the associated reference strings. Valid duplication amounts will be cleared back to the primary billing source within 5–7 banking business days.

4. Unverified Disputes and Account Handling

Executing an arbitrary payment dispute, chargeback event, or credit cancellation sequence via external financial institutions or Google Play without first filing a local support ticket will result in an immediate, permanent termination of your user permissions, previously unlocked model catalog histories, and live balance assets.